Privacy Policy
1) Introduction & Scope
Better Readings ("we", "us", "our") provides video-based tarot guidance and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services, including our embedded video platform provided by third parties such as Consolto (the "Services").
By using the Services, you acknowledge that you have read and understood this Policy. If you do not agree, please do not use the Services.
2) Information We Collect
A. Information You Provide
- Contact & Account Details: name, email address, phone number, and any profile information you share with us or with our video provider.
- Session Content: questions, topics, chat messages, or other information you choose to share during a session.
- Support Communications: content of emails or messages you send to brina@betterreadings.com.
- Payment Information: handled by external payment processors (e.g., through Consolto). We do not store full payment card numbers on our servers.
B. Information Collected Automatically
- Device & Technical Data: IP address, device type, operating system, browser type, settings, crash logs.
- Usage Data: pages viewed, time on site, referral URLs, and interaction data for site reliability and security.
- Cookies/Local Storage: small files used for essential functionality (e.g., remembering choices) and, where consented, analytics.
C. Third‑Party Sources
- Video Platform (Consolto): The video room and related features are provided by Consolto. Consolto may process metadata (e.g., connection quality, device type) necessary to deliver the session. We do not record or store your video or audio. If recording features are offered by the provider and enabled, you will be clearly notified and asked for consent.
- Hosting & Security (Cloudflare): Our site may be delivered via Cloudflare, which processes limited technical data to provide content delivery and security.
3) How We Use Information
- To provide, maintain, troubleshoot, and improve the Services.
- To operate the video session experience and deliver requested guidance.
- To communicate with you about sessions, updates, and support requests.
- To protect against fraud, abuse, and security risks, and to comply with applicable law.
- To honor your preferences, including consent choices for cookies and communications.
4) Legal Bases (GDPR/UK GDPR)
Where applicable, we process personal data under the following legal bases:
- Contract: to provide the Services you request.
- Consent: for optional analytics, marketing, and any session recording (if ever enabled).
- Legitimate Interests: to maintain site security, prevent fraud, and improve the Services, balanced against your rights.
- Legal Obligation: to comply with laws, regulations, or lawful requests.
7) Data Retention
- Contact & Support Data: kept as long as needed to provide support and maintain records, then securely deleted or anonymized.
- Payment Records: retained by the payment processor per legal and tax requirements; we keep only necessary transaction references.
- Session Audio/Video: not recorded or stored by Better Readings. If a third‑party recording feature is ever enabled, we will seek explicit consent and disclose storage details.
- Technical Logs: retained for a limited period for security and diagnostics.
8) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No online service can be completely secure; you share information at your own risk. Please use a private network and up‑to‑date devices when joining sessions.
9) Your Rights & Choices
Depending on your location, you may have rights under laws such as GDPR/UK GDPR, CCPA/CPRA, or other privacy statutes:
- Access — Request a copy of personal data we hold about you.
- Correction — Request correction of inaccurate data.
- Deletion — Request deletion, subject to legal obligations.
- Restriction/Objection — Request that we limit or stop certain processing.
- Portability — Request data in a portable format where applicable.
- Opt‑Out of Marketing/Sharing — You can opt out of promotional emails at any time; we do not sell personal information. To exercise rights, contact brina@betterreadings.com.
We may need to verify your identity before fulfilling requests. Authorized agents may submit requests where permitted by law.
10) International Transfers
We operate in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, or processed in the U.S. and other countries. We take steps to protect transfers consistent with applicable law.
11) Children’s Privacy
The Services are intended for adults 18+. We do not knowingly collect personal information from children under 18. If you believe a minor has provided information, contact us at brina@betterreadings.com and we will take appropriate action.
12) Changes to This Policy
We may update this Policy from time to time. The "Effective Date" above reflects the latest version. Material changes will be posted on this page. Your continued use of the Services after changes means you accept the updated Policy.
13) Contact Us
For questions, requests, or complaints regarding this Policy or our data practices, contact:
- BRINAS KITCHEN, DBA Better Readings
- Email: brina@betterreadings.com
This Policy does not create third‑party rights or obligations beyond what is required by law.